Privacy Policy
Last updated: May 11, 2026
Introduction
soft-walls ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website soft-walls.com and use our financial optimization services.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name and contact information (email address, postal address)
- Financial information (tax returns, super statements, bank account details)
- Employment and income information
- Communication preferences
- Any other information you choose to provide
Automatically Collected Information
When you access our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Cookie data (see our Cookies Policy)
How We Use Your Information
We use collected information for the following purposes:
- Providing financial optimization services and analysis
- Communicating with you about your services and bookings
- Improving our website and service offerings
- Complying with legal obligations and ATO regulations
- Detecting and preventing fraud or security issues
- Sending administrative information and service updates
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our website and services, under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or government regulation
- Protection of Rights: To protect our rights, property, or safety, or that of our clients or others
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted data transmission (SSL/TLS)
- Secure server infrastructure
- Access controls and authentication
- Regular security assessments
- Employee confidentiality agreements
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Financial records are retained in accordance with Australian taxation and business record-keeping requirements.
Your Privacy Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt-out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, contact us at [email protected].
International Data Transfers
Your information is primarily stored and processed in Australia. If we transfer information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Email: [email protected]
Address: Level 14, 127 Creek Street, Brisbane QLD 4000, Australia